At Urban Beads, we are committed to offering handcrafted jewellery with care and attention to detail. All sales are final, and we do not accept returns or exchanges. Please read this policy carefully before placing your order.

No Returns or Exchanges

Due to the handmade and hygienic nature of our jewellery, we do not accept returns, exchanges, or cancellations once an order has been confirmed.

All Sales Are Final

Once a purchase is made, it is considered final. We encourage customers to review product details carefully before ordering.

Detailed Descriptions and Photos

We aim to provide accurate product descriptions, photos, and pricing so you can make an informed purchase. Please review all information carefully before placing your order.

Sizing and Product Questions

If you have any questions about sizing, styling, colors, materials, or customisation, please contact us before placing your order. We are happy to help you choose the right piece.

Quality and Condition

Every item is checked carefully before dispatch. We work hard to ensure each piece meets our quality standards and arrives in good condition.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us promptly on Instagram with your order details and unboxing photos so we can review the issue and assist you.